I don't understand why there is not a government body to protect us consumer on phone services. Why do we have to take all the unfair rules and conditions from Rogers. Is it fair to take your money within 2 minutes (add new service), but take 30 days to cancel a service even I called in a week before the next billing cycle? And why do we have to take all these nonsense after waiting in line, transferred line here and there for 30 minutes, and this kind of shitty answer?

When I signed up that time, the service agreement does not even say this clause "cancellation has to be done no less than 30 days", and I am not on contract term! And now they tell me to go look through on the monthly invoices again, and it was there! Isn't this called cheating? Why can't you lay this our when I signed up the service?!!!

If any kind soul out there know any government body that we can file such complaint, please email me! I cannot believe such a world-class country does not protect the vulnarable consumer. Even China has a strong Consumer Protection Agency that can protect the consumer should there is an unfair treatment!

I am very angry!

for the last 5 month every month at the billing day i have to call and ask them to fix the problem, and what mae me mad there is some employee there they dont know how to fix problems on her side. every month the ask foe couple of hundreds dollar extra. even the last month their bill was 1400$. i called them and complain, and here is the problem, THEY MADE IT MY MISTAKE AND THE SAID THERE IS NOTHING ON THE FILE PROVED THAT I CALL. SO I CANCELLED MY PHONE AND THEY SAID THEY WILL make me pay penalty, but they r not getting one penney from me.

I called rogers to cancel my services, they offered me a lower price and a free phone and no need to sing a contract, when I went to get the new phone, they told me they dont have records of the previously made promises by ROgers, I called their customer service and the same department with the reference # I was given, I got no where, they fought vigorously to save themselves a few dollars, it was the nastiest experience ever with any comapany, and I look forward to cancelling everything with rogers very soon, people whom are reading this, please report them to numerous government agencies, take them to the court, make them aware they must abide by the laws, make them aware they dont have the MONOPOLY anymore

ROGERS FUCKING SUCKS!! my phone hasnt worked for days it wont let me text anyone and we have called to complain and they arent open on fucking weekends!! DO SOMETHING RIGHT!!! so we go to the store and they dont know how to fix my phone..they say you have to wait to monday to call in to rogers! WTF!!! and they keep sending my phone texts that dont make sense I DONT GET IT!!! I am transfering to bell or something you dont know how to treat your customers well!

I cannot fathom how this organized crime syndicate (Rogers/Shaw)has these powers to wreck your credit score. I was late to pay Rogers and instead of calling me on my Roger's cell phone, they decided to cut me off. That's when I got pissed-off. It's not the $50 late fee - which they somehow got up to $460+ it is what it does to your credit that costs you that is criminal. Politicians should and have taken note, because this is crushing the very fabric of the private/small business because they are penalized by the financial institutions when it comes to money lending. No lending means the country is stagnant! The interest rate can be 0% - what's the point if the financial institutions won't lend to you? All this for a $50 late fee? It only hurts myself for being stubborn and not paying, but can thousands or millions? of disgrunted customers be all stubborn?. We'll be in the same boat as the Irish before they figure it all out. What the f..k do they care they are just working on giving themselves a pension before the next party takes a kick at our ass.

I was woken this morning by a call for my son who has been unable to continue to service his rogers cell phone account as he has no job. The caller expected me to take up the responsibility to settle the account and went into details that my son is irresponsible as he should be having a job. For those who know reality, jobs are not available particularly for part-time students as competition for "dead-end" jobs has increased in recent times and the McD's would prefer someone they can summon at their convenience and students do not meet this category. The caller even intimated that my parenting is wanting as I am encouraging my son to incur debts. As a parent, who never operates a cell-phone, this was insulting and I intend to take up this issue as I was not privy to the contract between my son and Rogers. It is not my responsibility to educate Rogers on good customer service and particularly given the nature of capitalism which is only considered at maximizing profit regardless of how many injuries or lives ruined in the process. It is about time the public questioned our role in maintaining greed (in the name of capitalism), arrogance and monopoly. Is there really any value in working so hard to line the pockets of a few yet what we are purchasing is really not a need?

I was woken this morning by a call for my son who has been unable to continue to service his rogers cell phone account as he has no job. The caller expected me to take up the responsibility to settle the account and went into details that my son is irresponsible as he should be having a job. For those who know reality, jobs are not available particularly for part-time students as competition for "dead-end" jobs has increased in recent times and the McD's would prefer someone they can summon at their convenience and students do not meet this category. The caller even intimated that my parenting is wanting as I am encouraging my son to incur debts. As a parent, who never operates a cell-phone, this was insulting and I intend to take up this issue as I was not privy to the contract between my son and Rogers. It is not my responsibility to educate Rogers on good customer service and particularly given the nature of capitalism which is only considered at maximizing profit regardless of how many injuries or lives ruined in the process. It is about time the public questioned our role in maintaining greed (in the name of capitalism), arrogance and monopoly. Is there really any value in working so hard to line the pockets of a few yet what we are purchasing is really not a need?

WITHIN 2 MNTHS REPLCED2 phones same prob again want to give same crap to me .or take a $99 phone.i pay $100/mnth at least give me a phone in the same price range as the last one Samsung Galaxy Spica GT15700(worlds worst phone)i have been stuck with this phone .dropped calls and shuts off after.every call and each call upto 20 secs.Any help where to go complaint

I would like to complain about poor service received from Rogers at 2200 Yonge St, Toronto.
I purchased a SIM card from them on Oct 20 2010 and attempted to activate it on line. The process was completed successfully (after going back to the same store to buy a pay as you go voucher to load the phone with some air time). I then received an email from Rogers saying that hey couldn't complete the activation and to call their activation help line. As I've just relocated to Canada three days ago, I've been extremely busy, and the first opportunity I had to do this was Friday morning Oct 22. I went through the whole activation process again, but the phone still came up with a "Phone restricted" message when it was turned on. It then transpired that it's a Fido phone, and it would not accept a Rogers SIM card. I had initially shown the phone (which has a Fido label on it) to the person who originally sold me the SIM card. As a new immigrant I was completely unaware that a Fido phone wouldn't work with a Rogers SIM card. This was simply an old phone that had been given to me by a friend and I wanted to buy some air time to use it for a while until my employer provided me with a phone. I would have expected the salesperson to have advised me of this fact and thus avoided the subsequent problems. However, she didn't and I have now spent $20 plus tax with Rogers and have received nothing in return. I therefore approached the outlet to ask for a refund, but the manager said he couldn't do so because he couldn't be sure that I hadn't used the air time. I responded by saying that I couldn't have used it because my phone is still blocked, but he was adamant and wouldn't listen to reason. Admittedly, it's "only $20" but there's a principle here: money was paid to Rogers in good faith and no service was provided. I am therefore very unhappy with the company and with the outlet at 2200 Yonge Street in particular. I would like Rogers to refund me the $20 plus tax and have laid a formal complaint with them and am now awaiting their response.

I would like to complain about poor service received from Rogers at 2200 Yonge St, Toronto.
I purchased a SIM card from them on Oct 20 2010 and attempted to activate it on line. The process was completed successfully (after going back to the same store to buy a pay as you go voucher to load the phone with some air time). I then received an email from Rogers saying that hey couldn't complete the activation and to call their activation help line. As I've just relocated to Canada three days ago, I've been extremely busy, and the first opportunity I had to do this was Friday morning Oct 22. I went through the whole activation process again, but the phone still came up with a "Phone restricted" message when it was turned on. It then transpired that it's a Fido phone, and it would not accept a Rogers SIM card. I had initially shown the phone (which has a Fido label on it) to the person who originally sold me the SIM card. As a new immigrant I was completely unaware that a Fido phone wouldn't work with a Rogers SIM card. This was simply an old phone that had been given to me by a friend and I wanted to buy some air time to use it for a while until my employer provided me with a phone. I would have expected the salesperson to have advised me of this fact and thus avoided the subsequent problems. However, she didn't and I have now spent $20 plus tax with Rogers and have received nothing in return. I therefore approached the outlet to ask for a refund, but the manager said he couldn't do so because he couldn't be sure that I hadn't used the air time. I responded by saying that I couldn't have used it because my phone is still blocked, but he was adamant and wouldn't listen to reason. Admittedly, it's "only $20" but there's a principle here: money was paid to Rogers in good faith and no service was provided. I am therefore very unhappy with the company and with the outlet at 2200 Yonge Street in particular. I would like Rogers to refund me the $20 plus tax and have laid a formal complaint with them and am now awaiting their response.

It has only been two months since have been with rogers. Prior to this, i was with bell. during the entire three years at bell, i never had to call and complain about the bills. But with rogers, the bills are ridiculously high. The call center agents are so rude and turned the blame on me for not being responsible. there would have been no problem if they had assigned me the right plan, which the agents were too busy to even take the time to explain. Now, after two months, i have decided that I will never go to rogers again. Than god i didnt sign a contract, rather had a monthly plan with a prepaid phone. Otherwise, i would have been screwed even more. The only reason i changed my carrier was because rogers always carry good and new cell phones. Lets be honest, bell did not really carry the best mobile phones. that was the sole attraction to rogers. Now i will never go to rogers. Even worse than the bill was the agent, who was rude and arrogant. I want to know why, rogers employ such people that do not even speak to people with respect and dignity.

It has only been two months since have been with rogers. Prior to this, i was with bell. during the entire three years at bell, i never had to call and complain about the bills. But with rogers, the bills are ridiculously high. The call center agents are so rude and turned the blame on me for not being responsible. there would have been no problem if they had assigned me the right plan, which the agents were too busy to even take the time to explain. Now, after two months, i have decided that I will never go to rogers again. Than god i didnt sign a contract, rather had a monthly plan with a prepaid phone. Otherwise, i would have been screwed even more. The only reason i changed my carrier was because rogers always carry good and new cell phones. Lets be honest, bell did not really carry the best mobile phones. that was the sole attraction to rogers. Now i will never go to rogers. Even worse than the bill was the agent, who was rude and arrogant. I want to know why, rogers employ such people that do not even speak to people with respect and dignity.

Here is how to get customer service at roger's. I have someones direct line for complaints. He is the VP. His assitant will answer and give you diretley to an agent who might be capable of handling yoru issues:

[email protected]

Phil Hartling: 416-935-4870

I have written Rogers about my complaint and they deliver loads of lip service and nothing else....
My complaint is that I had a plan through the local Insurance Brokers association which was not very good so I contacted the representative to ask what to do, well she said we can amend it so that it is more favourable......well she did and they extended the contract for another year. Did I ask for a contract extension? ...NO, did I sign for a contract extenison ?....NO, do they have the right to extend the contact? ..according the to them yes! According to me ..NO. I did not amend the contract I amended the plan. If you believe them then everytime you added or subtracted something it would extend your contract.... CRADLE to GRAVE! What can I do? Nothing except Never ever do business with this deception, evil company again.... Thanks for listening.

I'm used to expecting reasonable service and response from mobile carriers but Rogers have changed all that. I now expect minimal services at maximum cost.

I went to NY for a weekend and arrived home to a $250 phone bill. I had used the phone only sparingly when outside of free wifi zones so felt i was there must be a problem. Called rogers and they asked me on question: did i turn on data roaming? Yes i had. Then sorry, it's your own fault.

So next trip i go to London for 10 days but this time i spend $75 of data and call package. Come home to a $390. Call Rogers to explain and they say the $170 roaming charges are my responsibility.

But i discovered after the fact the phone is chewing data all the time i'm on holiday because location services and data roaming is on. I thought they had to be on to receive calls. Turns out it doesn't. But after buying a package so that i wouldn't end up with a massive bill i still get a big bill because Rogers haven't provided me with any of the info that i needed to make informed choices. Buying the data package only served to lull me into a false sense of security. And what did i get in compensation? $90 off the bill. The lady was surprised when i wasn't satisfied.

And i'm not.

So thanks for the Rogering. And due to limited options (Fido is a subsidiary of Rogers), I guess i'm just going to line up for more of the same.

Anon.

I have pay as you go plan on my rogers cell and I expect to have access to it in an emergency like todays earthquke in ottowa, I was not able to reach anyone even 911 NO SERVICE FOR QUITE A WHILE. I am not impressed with your services even if I try to reach you there is always OUR OPERATORS ARE ALWAYS OVERLOADED WITH CALLS . GIVE ME A BREAK AND YOU CALL YOURSELVES BETTER THAN ANY ONE ELSE.
I have today a deal with another competitor with a mobile unit that is cheaper than yours and hope that future clients take in to account that your service sucks.

My 18year old daughter signed up with Rogers in 2005 after completing highschool. In 2006 she moved to go to university so had the cell phone # changed & in 2007 did an upgrade to a better phone. They didn't tell her this constituted a new contract however. After months of using this she found she couldn't afford it so stopped using it but continued paying the monthly fee and when she thought her contract was expired, made sure everything was paid up to date and didn't renew it. We know this wasn't the proper procedure, but she was just a kid. She has never received a bill for the following months, nor did she receive notices of past due payments that would give her a clue things were not right. Last Friday she gets a very nasty call from a collection agency telling her the Rogers bill is over $1000.00 but if paid within 48 hours they will knock it down to $600.00. Wire the money through Western Union to CBV in Vancouver. Told her how this would affect her credit rating; never be able to get a loan - would affect her future job applications, etc. She called Rogers and sure enough they couldn't provide any information because it is now owned by a third party.
SO WHAT DOES A PERSON DO. She hasn't even been given an opportunity to see what is outstanding or the interest they've tacked on to it. ARE THERE NO REGULATIONS (SASKATCHEWAN) COVERING THIS. I've worked in A/R collections for many many years and I have always had to send monthly billings with or without interest and a notice that it would to be sent to collections within a certain time frame if it went unpaid. WHY IS ROGERS EXEMPT FROM THIS PROCESS? DOES ANYONE KNOW. IS THERE ANY ADVICE?
I've told her to go to the legal department at the university (I'm sure they've run into lots of these problems on behalf of students, then discuss it with someone at her bank to find out if this is legitimate. Then she is calling CBV back asking for some proof of these claims. IS THIS THE CORRECT THING TO DO?
She was given until Monday (tomorrow) June 21 for all of this.

Any help would be appreciated.

M

What the rep advised was 100% accurate and appropriate. I am sorry if the customer took it the wrong way but not their fault. Not Rogers job to babysit customers. If she did in fact take that advise Rogers could NOT bill her. In other words, by unlocking the iphone and using an international sim card. She is being billed internationally and we could not bill her. the system is showing no activity when unlocked and not a Rogers sim in use. THEY were trying to help. SHe was obviously not doing it right. Whenever you unlock you take YOUR OWN RISK. Truth be told, it is stealing from your provider to unlock and get an international sim card and we dont promote, but SHE ASKED. SHe SHOULD NOT HAVE ASKED. There is no such thing as a low roaming cell phone bill. THEY are premium rates period. by the way she was using it, which was obviously a lot extremely, that reps suggestion was the best because no plan could ever curtail that kind of usage enough to get low bills like she expected. The only way to get it cheap is to get an international sim card, which she obviously did not use or follow. So I don't get it, she is mad at advice given which she did not follow? did she use the int. sim only SOME of the time, if anything? OR tell her to look at her bill, all the minute and data units are in there! i did not hear it mentioned once what was in the bill which leads me to think it was never read by customer or the one who is now defending her. This is how you avoid confusion like this is to read a bill, but obviously she never intended this and Rogers should do something in these situations and sorry, but not their screw up but customers and now customers expects them to have said the right thing to stop her from her own screw up she was going to do.

for God sake. I am sorry that Rogers believes to give cstomers service calls. Did you know that it will be coming to a stop due to customers not understanding that there is NO reason to be rude and irate when we do our best to make SERVICE calls and customers jump to conclusions it is sales. Wow this is ike stabbing us in the back. This whole thing cam out of customers COMPLAINING no one ever calls me, blah blah blah..and when you call them they are rude or get a thrill out of hanging up excessively (90 per cent of customers inappropriatly JUST hang up on these humans who are trying to help) Well you got your wish and we wont call and now they will be out of a job bc of the age of entitlement where now that they do what customers complained they wanted all along (customers want to be monitored) they just act like assholes by acting like we are bothering them or not setting up a recall when just respectfully saying no than you and opting up. It does not matter if you are mad about some random thing, you ot grasping that this call could actually help you through that only hurts YOU. they are not idiots to call you back, they probably set a recall because you were extremely rude and hung up, this is human nature, you really think they cannot understand? NO BODY understands things when a customer is talking right as they are hanging up. reps takes thousands of call and understand the tone of people who are actually about to hang up on then sit an extra mili-second to have them resolve the call with an ounce of integrity and respect so that they have to play phone tag with you and wasting company time. Just let us say thank you, and resolve the outcome of the call, you hu, is the worst thing it is actually customers who are slowing the system down for others who might want it...thanks to customers's the whole outbound thing is a fail, not to Rogers. the ONLY company out of Bell and telus and ROgers that provided this service to customers so they better not bitch and complain when it is all over "no one ever called to tell me this or that" are you serious? The gall, the nerve! it is obvious that that very person would have been the same guy who hu on some poor rep or expected us to know everything about there entire history with their account when there are literally thousands of customers we dont look in the account prior to calling! And complained they are being so-called harrased. Rogers main goal with all these courtesy calls was to right size as they prefer a customer with STABLE bills than any OVERAGES as any successful company is VERY smart to know this creates a happy customer who will stay (so yes it s for the customer who was too cheap to take a plan for their own usage in the first place or doesnt look at their bill and now is paying way way more than if they took the plan or feature for $5 more.) BUT with that YES it throws in some sales elements. SO what! say no or are you too offended. What business in the world does not want to sell and make tons of $? Are you serious? Customers are so ignorant, they actually think data plans in the States are better than here and look what is happening to the States now! And BTW why are they comparing it to a completly different country in the first place. Also remember : you answered the phone and no one made you have a cell phone.

I'm bad at paying on time, sometimes couple weeks, so they text me with a message saying "you owe XX.XX. No notification required" I thought, okay, that's cool. Next day I get three phone calls from them... what happened to no notification required?

So I don't pay because of this crappy service, and for the next 5-7 days they call me 5 times a day starting at 8am in the morning.

I've been a costumer of their's for at least 6 years and it's not like I have Not paid my bills in that time.

I compare it to my internet service (Shaw) I went three months without paying at least more than once. They disconnect my internet, which is fair, so I call them once and they restore it right there on the phone. They don't call me five fucking times a day!

Sure I'm bad at paying on time. I admit that. But it's not like they haven't gotten the money from me and it's not like I don't pay their late payment fee. All I know is I'm done with Rogers after this contract ends. And it is their fault. When you owe 80 dollars. And you've you shipped them close to $5k over the last 5-6 years, I shouldn't be harassed by phone calls. It's a sure way to lose costumers.

I purchased a BlackBerry Curve and a 3yr plan from Rogers approx 6 months ago. I have paid them $1600.00 in those 6 months. When I first got the phone, the bills were between $100-$150 per month, ok fair enough. Then somehow they kept getting higher and higher to $375. I think I have paid over $300 for the last three months. After numerous times of trying to modify my plan, no one at Rogers could seem to help. Since I had a BlackBerry, I asked if I could remove the data plan (extra $45/mnth) off my bill to make it lower and they told me that I needed to pay $100 service fee to remove it. Any other phone company would have waived this fee and tried to help, knowing that they had a customer for another 2 and a half years. After attempting to do all of that, I then lost my job to make things worse. I called Rogers, that same week and explained my situation and told them I needed to cancel my contract. To cancel with them they charged me $500.00, which I think is outrageous! I couldn't even afford that $500 charge, however I thought I was being responsible by canceling now, instead of my bill getting higher and higher. Even though I told Rogers that I had to cancel because I was now unemployed, they still tried everything to get me to not cancel, except lowering my bill. Shows how much they care about what you rack up with them. How can someone, unemployed, afford a $300 phone bill a month? Are they nuts? Anyways, I just got my final bill and it is $1028.00. I called to the A/R Dept with no intent to run away from what I owe them and tried to make payment arrangements of $350.00 for the next couple of months until it is all paid up. I was told (very rudely) by Employee #002750, that a payment arrangement would not be accepted and if payment in FULL was not made by February 23, 2010 that it will be sent to a collection agency and a note will be made against my credit. This would happen even if I try to make partial payments to Rogers. With my calculations I may owe them $1000.00, but because of their ignorance, they just lost a client who would have paid them another $5000.00 over the next 2.5yrs, if they would have just worked with their customer. Surely, their is someone who is higher up in management at Rogers, that is blind and cannot see the money they are losing through poor customer service in their accounting dept. I think Ted Rogers' who is the CEO & President should see this and fire that person for poor management of his company. I know I am not the only one who has cancelled with them. Lets say that out of the 8 million customers Rogers has that only 1000, cancel per year, that is half a million dollars to Rogers. Now if you calculate what I would have paid them for the next 2.5yrs and then multiply that by 5, which would be 2.5 million dollars!!! Didn't realize that losing 2 million in a 2.5yr span was nothing, and my numbers are very off I'm sure. It's much higher, having 8 million customers.

This must be the most idiotic company I know! In case some of you don't know, when the debt owing is sent to a collection agency, the debt is "sold off" to the collection agency by the company. In a NORMAL company this only happens when a person has been delinquent on payments, not when someone loses their job and is begging you to work with them, so they can resolve this and pay up the account. Therefore, everyone take note....If what you owe is sent to a collection agency, the company you originally incurred the debt with may still call you and ask for a payment, but DO NOT pay them. When they have sold off the debt to a collection agency, they have written it off on their end, so DO NOT pay that company directly, because they just reported bad credit against you on your credit report and that will now sit their for the world to see for 6yrs. If you wish to clear it up then pay the collection agency. If you feel you don't owe the money and you can't get anything resolved, just like I can't with Rogers, then let me advise you that Statute of Limitation in Canada is 6 yrs, so don't make contact with anyone regarding the account and don't attempt to make any payments and it will fall off your credit in 6 years. There really should be better laws on companies being able to ruin someone's credit in a matter of 5 minutes, when they are going through hardships and just need a little help from the companies end. What kind of Government do we have that allows our rights to be taken away by some morons who are just taking advantage of people.

I believe I have learned my lesson...I wish everyone would cancel their contracts and just use month to month contract, or prepaid because the plans are changing so much now with different providers, that it seems Rogers is forgetting to keep up and our Personal Credit should not be given to a company that is willing to ruin it over stupidity. Good luck to Rogers, hoping for them to go bankrupt!

The Story: Approximately One year ago my best friend and his Girlfriend purchased Iphones from Rogers, of course being locked into a major 3 year contract. They experienced the usual Rogers problems - such as Bills that are much, much higher then a Customer is initially quoted and the poorest and slowest Customer Service delivery of all the major Telcoms. However, this isnt the biggest issue. The biggest issue is what occured when my best friends girlfriend left the Country for South Africa for 10 months. Prior to leaving she called Rogers and spoke to them about the use of SIM cards, and calling Cards in order for her to keep her usage costs down and to AVOID at all means Rogers Long Distances charges from South Africa. At this point I should point out that she was 20 years old and that the Iphone was the first phone she had ever owned, and due to cultural issues she was only allowed to own the phone to get ahold of her Family and Boyfriend. The Rogers reps according to her told her that if she purchased an International SIM card and a calling Card, she would keep her bill down. a) They did not advise her of how much long Distance charges to and from South Africa are, nor did they advise her of her SMS text messaging fees internationally. Infact they made no attempt to probe how long she would be staying at all and made no special notes of it on her account. I find this hard to believe since South Africa is a hot bed for fraud of all types including Cellphone fraud. She was in South Africa to take care of a sick family member and to take over Store duties, she was not there on a leisure matter. She recently returned to Toronto, and was literally sickened when she found a $10,000 phone bill waiting for her. Thats right, a TEN THOUSAND dollar phone bill. Not only that, but Rogers has and IS refusing to help as they have sold it off to an aggressive Third Party Skip Tracing Collection agency called Contact Resources.
 
This company has been calling her at work every day and she is now in danger of being Terminated for taking personal calls. They have elected me to speak on their behalf with this agency, and my attempts to follow up with Rogers have been pretty much a failure. This issue raises some SEVERELY disturbing trends: 1. Both Erik and Angel ( the people involved) have claimed repeatedly that Rogers made zero attempts to contact them, this also has to do with receiving copies of the Bills. No mail was ever delivered to the address that Rogers had on file, nor the backup address. 2. Where in the hell is the due diligence by this company!? Every company has certain measures and cut off points - or account alarms that would ensure that someone from the Billing department would be calling Angel to inform her of her usage amounts. Or at least make some sort of probing attempt. A 20 year old woman doesnt ring up $4000.00 of usage in less then 2 months on average, and just by taking a simple look at their screens they would see that something was seriously wrong. I have personally spoken to their Accounts Receivables Supervisor, who was very abrupt and quite unconcerned. I raised the fact that Rogers is now on the path to ruining the credit of a young Woman just about the start her normal working life, and how could they let someone ring up a $10,000.00 phone bill - who had to have a co-sign for her credit application. I also raised the fact that during these extremely difficult Economic times - how could Rogers excuse its behavior in this case. Furthermore, how could they refuse to help?
 
I am aware of Rogers practices, and I was indirectly told that Rogers doesnt care how high a bill is, or how high it can get - as long as it is paid. They could not provide any useful detail- such as - where are the phone bills?. I am supposed to take the word of a Third Party agency who Rogers has sold this debt to? Rogers has wiped its hands clean of this mess, and I want to ensure that this does not happen to other folks as well. Rogers lied to this Couple and gave them the false impression that they could control their Long Distance costs with some creative means, this was a lie- and to be honest- Rogers employees really dont even have they authority to give advise on 'getting around the system'. Rogers refuses to be held accountable for this, meanwhile this girl is now suffering from anxiety attacks and verbal abuse from Collection agents at work and from her superiors who are further compounding these public shame tactics that the Agency is employing. I have a feeling that this Collection Agency, is infact a Skip Tracer agency that can get around Collections Laws because they work out of a Legal clinic or in a Private capacity. Angel has told me that she has not provided her Employer number to not a single soul. Not even her own Mother. This issue with Rogers also highlights this ridiculous reputation they have as being the 'coolest' and most youth friendly, from what I have seen - they target Youths and play on their naive nature. This issue is now ruining her life basically and they are desperate for help. They have told me that they understand that they are responsible for a PORTION of the phone bill, as they did of course USE the phone. However, they used the phone with the understanding that they were paying long distance through a 1-800 calling card. Not to Rogers. My hatred for everything Rogers has been renewed. I do not trust anything they say as they spend MILLIONS of dollars to defend their right to lie. Case in point, the BC Supreme Court decision to ban Rogers last week from claiming it was 'the most reliable. period' in their ads as a means to crush the other Telcoms-who infact now all have the same network capacity. Had Bell and Telus not taken Rogers to task on this, they would still be freely claiming what they know to be a lie. This is a company with a 4000% mark up on Text messaging and with the Highest profit margins of any cellphone company in the world and the LOWEST customer retention/satisfaction rate. What does this tell you? If you require more detail please contact me, any help you can offer here would be appreciated seriously. Rogers is ruining peoples lives, and I swear they have no sympathy for the common folks out there who have been ruined by their bills. It is time to hold Rogers responsible for TRUE service delivery- not just Cellphone call delivery. The Customer Service department at Rogers is horribly inefficient and constantly understaffed. Rogers needs to be put in its place.

I am flabbergasted at how Rogers employees from wherever they stem from treat there customers. After 15 loyal years with them I have had enough. They have gotten snarky with us and don't like being told what to do. They believe they are right when one hand says one thing while the other says something else. I now believe I don't need a cell phone or the exorbidant charges and bills I have paid for, some averaging $800 month on a familly plan. The employees give you all kinds of conflicting information about their plans which change rapidly and tend to favor a new customer. My parents used to have a line at home which we all used as much as we wanted for $12-15mth. What suckers we are to technical advancements. The bill does not fit the pleasure.