Have a Rogers Wireless Cellular Phone Complaint? Let the World know here!
Submitted by Voip-Cell-Admin on Fri, 04/10/2009 - 04:34
Use this site to make your comments known to the world! Any and almost all complaints accepted here! Simply get a little edge off by knowing that the world now knows a little bit more about what you think about Rogers Wireless.
If you're really unhappy with your Rogers Wireless Cell Phone, then be sure to research other options, there are plenty out there!
Finally, do try to call Rogers and work things out with them. If you're unsuccessful, well, keep trying. Rogers doesn't have an ombudsperson/ombudsman, someone within the company that's supposed to independently figure out who's right or wrong, or at least direct you to where you're supposed to go. Other telecoms, like Bell do, and all of the big banks, but not Rogers.
Make sure you're calling Rogers at the right phone number though.
Do vent out your frustrations!
186 reponses to "Have a Rogers Wireless Cellular Phone Complaint? Let the World know here!"
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4. misleading on the phone
When you call Rogers and get one of their experts on the phone, they always try and upsell you which is fine. what really makes me very angry is they promise you great service and great plan and then when you say I will think about it and call back, amazingly enough when you call back, you cannot receive the same plan changes that you were promised even when you specifically ask to have notes put on the file. I am not sure if they read or not, but it is very upsetting to a consumer when you constantly have to fight with them and they do not give the right information.
As soon as my plans are done I will be so out of Rogers, which is their loss as I pay on time and use a lot of service. I was a loyal customer for 15 years. But not anymore. Maybe Rogers feels they are too big and poweful that they don't have to try to keep customers.
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8. figure out who's right or
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10. Rogers doesn't have an
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34. Mr. Rogers died Nice. LOL
Mr. Rogers died Nice. LOL
35. we are all a bunch of idiots.
we are all a bunch of idiots. wow I just realized why all those countries across the globe really hat US and Canada is because it seems like our biggest problem is dealing with the cell phone companies LOL Idiots fucking Idiots.
36. I think the devil should take
I think the devil should take notes from Rogers he will learn to be more evil LOL.
37. I received a call from Rogers
I received a call from Rogers from customer service regarding our service and then their representative talked me into getting a cell phone, and because I never had one I said ok why not. I ordered the Galaxy Nexus, the phone showes up its the wrong phone, so I call customer service and explain the mixup they apologize and a few days later ups shows up picks up the phone and then they deliver to my house over the next couple of weeks 3 galaxy nexus one after another. They tried to rectify the situation by giving me unlimited data for 2 months. after the 3 month the bill came it was almost 200 hundred dollars. Im sorry im too angry to even go on....... F u c k Rogers.
38. Rogers broke my 2 year agreement but still makes me pay!
I ordered a rogers internet stick from them last year under a two year plan. The thing stopped working after two months. Took it into store as per their instructions. They sent it off to be fixed under warranty. Gave me a loner after I bugged the store five times. The loner stopped working. They are still charging me the monthly rate for the last six months even when they know I cant use the product. They have since lost the internet stick but refuse to cancel the contract and want me to pay the monthly rate. I phone once a month to complain and everytime its the same thing, they offer to sell me a tablet at 100 dollars off. They dont seem to care that for a contract to be valid both parties must receive compensation. |The sleaziest part is when suring one complaint call they offered to cancel the contract if I ordered home internet. I foolishly did yet they still charge me for the stick and refuse to cancel the contract. Worst company of all time. I f I behaved like them i would be in jail in less than a day.
39. rogers cell services bill high gone to the credit bureau
my son was in grade 12 no job no income but he got a rogers cell phone on a contract that meant me a single mom battling cancer trying to pay my medical costs i was trying to keep up with the bill i even bought 4 blackberys outright from them they werent brand new they said they were it got out of control there was no management to talk to i was 3 days late for a payment arrangement due to me being in the hospital they deactivate my services and its been i think one yar and 6 months but last aug a rep called me and made me a offer when i called back no one knew what i was talking about now my son is 22 is on ontario works and has bad credit because rogers cant dealwith their customers can anyone suggest anything please get back
40. Rogers are the biggest F$%^ ups in the world
I have stupiditly been a rogers costumer for way too long. However after the last incident that is about to change.
After about 4 years of being with Rogers, one day they decided to take my active number and give it to another customer and shutting off my service.
Out of the blue. When I called my number to get my voicemail and someone else answered, I can't begin to explain the shock and anger that went through me.
Their excuse was that the numbers were so close and they probably gave my number by mistake. So I asked for it back and they said its not possible. What the F%$#. You can give my number away just like that while is active and I can't have it back.
So a few more years go by with numerous screw ups, like long distance charges to the US,
and over charged on internet charges.
In Dec.2009, my husband and I decided to get the Iphone on a 3 year contract as a family plan.
In Sept. 2010, my husband Iphone broke and I went to the store and bought one right out. Called Rogers to give my IMEI number. Little did I know that when they entered my new cell id, they also restarted my 3 year contract.
Then March 2011 I decided to increase the minuets on my phone, which once again they restarted my 3 year contract.
Dec. 2011, I changed my phone number on-line, and somehow this too restarted my 3 year contract.
So Sept. 2012 I decided to call in and find out what day my contract was ending. The guy on the phone tells me Dec. 2014.
I told them that I got my Iphones on a 3 year contract in Dec. 2009, it should be ending Dec. 2012, so I demanded an explaination.
He proceeds by telling that in Dec.2011 I added a new line and it restarted my contract.
Make a long story short, after 30 min of arguing. I hung up.
Then I called back, and got a lady this time. So I told her before she even started I would explain my situation and if she couldn't help to transfer me to a manager who could do changes to my account and not bother to ask questions.
So I actually got transfered right away and after and hour of explaning in detail what are the changes to the account should not restart a contract term. They fixed the end date of the contranct and it finally ends Dec.2012.
Needless to say December 2012 I will be going with another company.
I have had enough with this dam company.
41. ROGERS WIRELESS IS THE WORST
ROGERS WIRELESS IS THE WORST PHONE COMPANY.
I leave Canada for 1.5 month to travel across the world. My phone had NO SERVICE when i arrive at my destination across the world and called to ask why my phone says "no service". I was told by a representative that they blocked my Phone from data roaming which I was fine with. Did not have any service throughout the whole trip, came back to find out my bill is 3000$. I am still battling with them about this because 3000$ is RIDICULOUS
NEVER I MEAN EVER GO WITH ROGERS, UNLESS YOU ARE PREPARED TO GET SCREWED OVER. THEY DO NOT CARE ABOUT YOU
42. Rogers Custoer Service is a true OXYMORON
Rogers seem to have perfected customer abuse and turned it into an artform. To make this a short story, we have wasted four days and risked numerous aneurisms attempting to resolve an installation problem that ROGERS admit they created in the first place! Even my wonderful wife, who has the patience of Job, finally blew a gasket after telling me to calm down and let her deal with the problem in a non postal manner. Even attempting to cancel the service (they want to charge an early cancellation fee for a service which has never worked...so what exactly are they cancelling?) requires you to spend an hour on hold AT THE ROGERS STORE...to no avail. I am passed pissed off and am seriously considering finding others who have been similarly abused, in order to initiate a class action suit against rogers. The only way to effect change with a large company, is to cost them large amounts of money, so maybe if they are forced to return every incorrect over charge, early cancellation fee and unearned tech service charge, plus interest and legal fees.....they would get the point. With any luck....(and hopefully an understanding judge that is also a rogers customer), they could be forced to payout literally millions. Their entire customer disservice sham is purposely design to have you give up (after holding for an hour or so before being transferred to a rep that seems to understand and pretends to resolve your problem....only to be returned to square one) and live with THEIR errors. So, if you are interested in participating in a potential lawsuit against Rogers, contact me via [email protected] and let's see if we can't give them a taste of their own proctology exam.
Worthwhile Link below, courtesy of Warren Kinsella
http://smartcanucks.ca/how-to-terminate-your-rogers-tv-internet-home-pho...
43. you have a better chance of
you have a better chance of taking god to court and winning than a multi billion dollar company like Rogers. but hay you might as well stick your fingers in a dyke and pray LOL this company is like the Mafia but way more powerfull. good luck with your lunacy.
44. rogers data roaming plan
Just got a bill for $700 for data roaming in the US even though I bought a data plan that they recommended. They assured me that their fool proof system would warn me if I used up all my data and shut my phone down and offer me a chance to purchase a another add on...bucket..Their system failed and they offered me 50% for their mistake and then told me to do it by cell phone next time, not talk to their representatives by phone, next time your travelling in the US. Why the hell would I ever take Rogers to the US again....Good bye cable in the morning, I would have done it tonight but after 118 minutes on the phone, my battery is dead....Recharge and phone em tommorow.
45. Roaming Charges with Paid Service
I was recently travelling in the US for business. I had subscribed to what I thought was a complete package for services while travelling. I recently returned and received a bill for $660, which $502 was for US data usage.
I contacted customer service to better understand why I had been charged such an exorbitant amount when I had subscribed to a service for coverage. I was told that the service I subscribed to did not include data, and that a message should have come through advising me to add an additional service. I do not recall ever receiving such a message. Nonetheless, this message should be sent more than once to ensure users are well aware of any charges being billed to them. I obviously subscribed to a service to avoid such problems to begin with or would not have used my phone at all.
When I spoke with the agent, I was offered a 30% discount and $10/MTH off my bill for the next year. I was not happy enough with this because I thought I had subscribed to a service that should have covered me, and was not well informed as to the additional charges I would be billed for. I requested to speak with management and was told I would be called back within 48hrs because of the iPhone release.
When the manager, Renee returned my call she spoke in a tone that was very tired as if she couldn’t be bothered to listen to my complaint. She told me to hold, and then came back to me with a $50 discount off the bill for my long-time customer service appreciation.
I assume that the previous offer would have been documented or recorded on the call as your services do on every other occasion. I was completely insulted that she would neither have read the file to see what had been offered previously, nor bothered to hear my response. I was interrupted while speaking and was told that this was all she was willing to do. When I asked if she was a manager and whether she had read the file she became offended that I should inquire such things from her. I explained that I had already been offered more assistance with my charges from someone she was to be a superior of.
I have used services with Rogers since they were Cantel, before the merger with AT&T, and my phone line has been registered with Rogers since 2004. I have never raised complaints about all my dropped calls or text messages that constantly disappear between my friends on countless occasions, and I pay my bills, despite all the people I know that obtain free phones or services because they complain all the time.
When I told Renee that I wanted to cancel my service she simply said fine, and that I would have to pay my bills no matter what including the end of my service contract charge. The phone then dropped the call (while I was sitting at my desk in the office next to a window in downtown Calgary). I then received a voicemail (but without a call in beforehand) instructing me to contact Rogers with the reference number to continue with the cancellation of my service from Renee.
46. I absolutely detest Rogers
About three days ago, I received a phone call from a Rep named Vincent. I was cancelling my account with them and he wanted to keep me with Rogers because I was such a 'loyal customer'. I told him I wasn't interested and that I was not impressed by them at all. I would like to repair my, your and Rogers relationship and started offering me a plan. He said he would give me the same plan at 50% off. I told him I wasn't interested as I had another phone. He kept insisting to repair the relationship and that the deal was good. Which fine it wasn't bad $12.50 for 250 day time and unlimited evenings and weekends. So I told him I would see if a friend would be interested as I don't have the need for it. He said he would call me back. So I told my friend about it and he was interested. I missed Vincent's call so called back Rogers to make sure they knew I was interested, they said they couldn't offer the same thing as they couldn't see what Vincent offered. So they emailed him. I did ask them what if he doesn't call me in time, they said it was okay they could pull up the the account still. AT no point did anyone tell me the 'offer' was going to expire. So I waited and received no phone call.. Today when I called they said they couldn't offer the plan because it had expired.
HOW pathetic and ridiculous to have informed me of a plan and then not tell me that it was going to expire. WOW, I am incredibly ticked!!! And neither manager or anyone could offer the plan again. APPARENTLY the loyalty group is a third party... which of course I wasn't informed of either. They could have told me that they were calling as a third party etc... but no of course not... MISLEADING me was really pathetic....
ROGERS is an awful company ... and I will NEVER deal with them again!!! ANYONE I know will definitely hear about this horrible experience. I am absolutely disgusted by them!!!
12:52 PM Connecting...
12:52 PM Connected. A support representative will be with you shortly.
12:52 PM Support session established with Arlene.
12:52 PM Arlene: Hi, you’ve reached Arlene, how may I help you?
12:52 PM ME: Is this an automated individual or a live person?
12:53 PM Arlene: I am a live person
12:53 PM ME: okay...
12:53 PM ME: well i certainly have a complaint... and ensure me word of mouth and blogging about rogers will be done
12:54 PM ME: I'm NOT at all impressed with how you guys run your business... and the fact you guys called me by a loyalty team offering me things... stating you want to keep me as a customer
12:54 PM ME: offering me deals and then not following through is ridiculous way of running a business
12:54 PM ME: regardless of how big you are
12:55 PM Arlene: I am sorry you feel this way, I can look into your account to see what was offered if you like?
12:55 PM ME: oh I called a minute ago
12:55 PM ME: and because it was a THIRD party
12:55 PM ME: loyalty rep
12:55 PM ME: WHICH of course I wasn't told about
12:55 PM ME: who offered me
12:55 PM ME: and nothing was documented
12:55 PM ME: YOU guys aren't wiling to offer me the deal
12:56 PM Arlene: I am so sorry to hear that
12:56 PM ME: no you guys aren't it's ridiculous
12:56 PM ME: now on top of ME
12:56 PM ME: I told my friend
12:56 PM ME: ho was interested in this deal
12:56 PM ME: that I don't knwo WHAT to tell
12:56 PM ME: that you guys were stupid... that you guys were all talk
12:57 PM ME: that I should contact others who have had similar experiences and then probably contact someone else to make it more public that you guys pretend to care and offer things and keep customers happy
12:57 PM ME: then in turn don't follow through
12:58 PM ME: believe me... I am not going to stop at this ... I was already upset thus wanting to cancel and then you guys offer me things ... and want to KEEP the relationship and then do this...
12:59 PM Arlene: I sincerely apologize for any inconvenience this matter may have caused you. I am sorry that you have faced such a horrible experience.
12:59 PM ME: that's all... and do you want to tell my friend that he is no longer getting the offer
12:59 PM ME: and where is this loyalty center
12:59 PM ME: and why can't they call me or offer me the plan
12:59 PM ME: why wasn't I told it was another department
1:00 PM ME: why wasn't i told about the deadline
1:00 PM ME: why do you guys even bother doing all the bs
1:00 PM ME: when you don't really care
1:00 PM ME: you should have just let me be ... and let the plan cancel
1:01 PM ME: who do I talk to regarding this matter ... to have Vincent or the rep at LOYALTY whatever he offered
1:02 PM Arlene: You can talk to customer relations to see if they are able to offer the same offer you got from the loyalty department. You can contact customer service 1-888-764-3771 they are open from Mon-Sun 6am-2am eastern time, they will then redirect you to customer relations
1:03 PM ME: i want to talk to the loyalty group
1:03 PM ME: i want someone from that freaking team to call me
1:03 PM ME: they have offers that apparently YOU guys don't have
1:04 PM Arlene: Unfortunately we are not able to give you a direct number or even direct you how to contact them over the phone or chat. As they are a department that strictly deals with tagged accounts for customers that have been loyal to Rogers & they are only able to call out to customers
1:04 PM ME: yeah I've been loyal
1:04 PM ME: nd what do I get in turn from you guys?
1:04 PM ME: so tag the account and have them call me
1:05 PM Arlene: I am unable to do that, you can contact customer relations & they will be best fit to assist you at this point
1:05 PM ME: in the end I can get the same offer with mobilicity ... there offer is actually better with no restrictions... the only reason i wanted u guys offer is because of the stupid number
1:06 PM ME: this is really pathetic... but thanks for this conversation.... it will be great to be posted to see how useless you guys really are.
47. Dear Rogers Communications
Dear Rogers Communications,
You have made a number of huge mistakes.
1. Assuming you can continue charging someone for a service after a contract expires as if it is still in effect under the same terms. I honestly don't care what the fine print says about placing the onus on the customer to declare the end of that service. When a contract expires, a contract expires.
2. Although I should have paid closer attention to my bill when I continued paying for a service for a year after that contract expired, your refund of three months on a service which you have a clear record that I had not used it for an entire year after the contract expired is an insult to your customer.
3. Expecting to be able to charge for a service after a customer declares they don't want to continue the contract after it expires is just another expression of corruption and thievery on your behalf.
You can continue to phone me and you can continue to send bills which you can continue to add more and more charges to, but I will happily let you spend thousands trying to collect what I don't owe you.
I must say though, that after finding myself in this entirely ridiculous situation with you, it is no wonder that your reputation with customers stands at the bottom of the heap of satisfaction.
Sincerely,
A Former Customer
48. Poorest customer service I've ever experienced
When I purchased my iphone, I purchased the "elite warranty", according to the sales rep "covers everything, including water damage". It cost me an additional 100$.
Last week I dropped my phone, and cracked the screen. I was not concerned at all, knowing I had the elite warranty on my side.
I go to the Rogers store, only to be told the warranty does'ntcoverphysical damage. So much for covering everything! The guy says don't worry, your eligible for an upgrade anyways (which means a new 3 year contract of course.)He says they have the phones on for 0 dollars and they even wave the 35$ admin fee. Well at this point I just need a phone so I say ok I'll have one. He says oh but we dont have any in right now! HELLOOOOOOO Come back Monday, we will call you as soon as they arrive.
Fast forward to MOnday, their on back order. I call Rogers to voice my opinion on their elite warranty Tuesday, and here begins chapter 2 of Rogers excellent customer service! 39 minutes on hold, waiting on a manager to talk with me. THREE TIMES disconnected during this wait! The third time, I hung up on them. I TOO WORK! Unfortunately my time is just as valuable as theirs, and to be disconnected once, well ok that could of been an accident, twice, my patience is getting thin, but 3 times is just unacceptable, and confirms to me Rogers customer service is horrible (and they definetly require a new phone system!)
The first girl I spoke to, prior to asking for a manager, was the most unprofessional, ignorant person I have had the priviledge to talk to in a long time. She informed me my free phone they were offering is not free. In fact I have to pay 153 dollars to end my contract in order to renew for 3 years! Oh and no one is going to wave the 35.00 admin fee (according to her!). BUT if I was a new customer, the phone is free! Twice during my conversation with her she interupted me while I was explaining something to her, her tone was so demeaning, I felt like a 5 year old being reprimanded, and I'm 49!
After the third disconnect, yes a manager called me back, but at that point I was furious. I have less than 1 year on this contract, I pay 180 a month for my husbands and my phone multiply that by 12....yes $2160 a year for 2 phones and the poorest customer service I've ever experienced!
Needless to say I will not be renewing with Rogers, and at every opportunity I get to tell my Rogers story I will.
$100 ELITE plan- NOT worth 2 cents!
Customer Service- the poorest I've experienced in my 49 years!
HMMMMMM.......ANOTHER HAPPY CUSTOMER ROGERS
49. Billing
Why is it, that Roger's can now charge you Two dollars, if you want a paper bill, instead of on-line. Doesn't seem legal to me
50. No more Rogers Service
Please do not use Rogers for any of your service for the following reasons:
1. Poor customer services
2. Never applogize for error at their end
3. Never fix bill for wrong information provided by their representatives
4. Never keep up the logs.
5. Never willing to listen to customers complaints and proofs of audio recordings (and blame that they don't even know the name of the representative)
6. Earning thousands of poor people money with extra service fees.
7. Always screw up your plan when you add/remove features from your plan and you will see your next bill with unsurprise amount of 200 or 300 something.
8. At last not least, they are making billions of dollars by adding fake service charges on almost everyones bill unless you will be lucky someone like brother who spend about 5 hours to remove $5 additional fee on his bill.
Please do not choose Rogers. It's time for us all to switch to some other companies.
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