Rogers offered a credit, and put an expiry date without my noticeable!!!

finally after 2 years of putting up with Rogers I switched, wind for wireless an Bell for internet, gotta hate rogers, they try every way to get u trapped in their stupid contracts, my advise dont ever go to Rogers for any reasons,

So Rogers use to have Travel packs which were great to use when traveling. Now they weekly or daily roaming passes which are ripoff since price is same for weekly ones as use to be for month ones. I travel a lot and quite the plans. Rogers still made their money off me. Forget that for a moment, trying to add the new passes is nightmare. If you try to add them to your device it won't work. Then you will call customer service and 5th person down they will they can't help. They will tell you it can only be added from your device, why have a customer service department if they can't help. I feel bad for those employees. I can see why the Egyptian guy is pissed off. This country sucks for competition for wireless carriers. I hate Rogers and when i come back from travel I will be going to anybody but Rogers. Just so pissed off at them. Been with Rogers for 9 years. Average bill around $500/month. They can kiss my account good bye.

so i wish i would have seen this two months ago ...i was in the mayo clinic for 1 and a half months called rogers befor i left and told them what was happening and what i should do she said not to worry she would put me on a 300 paln so i could have unlimitted everything ...and i did then i got my bill 5000 i almost shit myself i called and asked what the hell was up and they told me romeing is what coast me 4650.00 i told them when i called the lady told me my bill would be 300 and they said read you contract i just wanna cry !!!!!

so i wish i would have seen this two months ago ...i was in the mayo clinic for 1 and a half months called rogers befor i left and told them what was happening and what i should do she said not to worry she would put me on a 300 paln so i could have unlimitted everything ...and i did then i got my bill 5000 i almost shit myself i called and asked what the hell was up and they told me romeing is what coast me 4650.00 i told them when i called the lady told me my bill would be 300 and they said read you contract i just wanna cry !!!!!u would think she would mention this not just say she could help me and i wouldnt be paying more then 300

When my husband's phone of 5 years died , he went to Rogers paid $35.00 and got a new phone. Three months later we found out we had signed up for three more years. When I called to complain I was told it was automatic renewal and left on hold forever to talk to a supervisor. This I did three times. We hardly use the two phones have no add ons at all and pay $51.00 a month. My daughter has an I-phone from another company with all the gadgets and pays $60.00 a month. I can not go to one phone or change to any other service without a huge pay out. They only want more money not what you want and are not interested in anything remotely close to customer service. I have complained on their "HELP" line and never heard from anyone. If I could get out of the contract I did not know was renewedl I would. Any ideas? Denise

Finished my contract. Call and ask to switch to pay as you go and they can't even do it right. They switched it to data Rocket plan. I DO NOT need a freaking data plan. I just need a voice plan. Call them and had to wait to more than an hour listening to its annoying spams. As soon as there is another service provider that I can get signal outside major cities, then it will be bye bye rotten Rogers.

For all of you who will not travel outside city, stay very very far away from Rogers.

Scamming assholes! My "amazing corporate" plan states following (copied from my account plant details page):

My Plan
Corp Value 200 Unltd Eve&Wknd

200 Weekday Minutes
Unlimited Eve & Wknd Minutes
6pm Early Evening Calling

Included with My Plan

Call Forward/Trans.Pay Per Use
Text Messaging
Detailed Billing

-------------

(this is apparently a better plan from what I had before --- sub-par, low tech (compared to the rest of the world) overpriced $80 something plan that was shit itself too)

so once again:

Included with My Plan

Text Messaging

--------------

Misrepresenting, lying, scamming lowlife dirt bags have been charging me meanwhile for every single incoming and outgoing text message for few months now resulting in additional $100's in "text overages" - costing me twice as much as my old plan.

Tried few times to complain but apparently on their end it shows NO text messages, and Pay Per Use text messages instead. I have no time or nerves or patience left to deal with shit. Just like other thousands of people I am sure...

Fucking pieces of shit. No word in the English language can explain how low and dirty and simply shit this company is. I have been for some fucked up reason with this shit company since 2001 and ten years later I am still being fucked over for something. If it's not text messages, it's the minutes, if not that it's the hidden fees, if not that it's the "accidental billing errors", and so on and so on.

What really frustrates me even more is how our pussy ass liberal weak government is allowing this monopoly and bully of a company to go on and fuck the masses of people over year after year and do absolutely nothing (!) about any of this! This is illegal, immoral, unethical and unfair that a shit company such as rogers can get away (has been for so long and probably will for ever) with their dirty scams and techniques and get away with it!!

I am still waiting for the day a class action lawsuit gets launched with millions of people backing it up and rogers gets to feel some of the heat (and hopefully goes bankrupt and crashes and burns hard!)

FUCK ROGERS AND EVERYONE THAT WORKS/SUPPORTS IT! FUCKING CRIMINALS!

Keep your own records of your conversations with Rogers, it's quite simple. Then you can refer back to them at later dates.
I have never had a problem with them trying to keep my business, you just need to talk to the right departments, and they always try to keep me happy.
They are definitely disorganized at times, and sometimes random charges are made, but as long as you know exactly what your plan entails, by asking questions and being organized, they are usually quite helpful, as long as you remain calm and collected.
One great tip is, before you even begin a conversation with a representative, ask for the INTERACTION ID #, and the rep's name. I was told by a salesman that this request with make two things happen: the conversation will begin being recorded, if it's not already, and the salesman will be aware that they are on the line for their interaction with you.
When you change your plan to a better one (which you should do once a year at least to make sure you're getting the best deals) make sure you ask them if that action will renew a contract. I've made changes to my pan before, and then learned later that they renewed my contract for another 2 years without saying anything, and all I did was politely explain that I wasn't told this would happen, and that I didn't want them to, and they fixed it without complaint.
Above all, remember that the people you talk to aren't Rogers company owners, and it's not necessarily their fault that you've been ripped off or made angry. I'm always careful to say things like "they" when referring to Rogers, not "you", so that the rep doesn't feel attacked. And if someone is rude to you, hang up and call later and try and find someone better!

I have been with Rogers for 9 years. Recently I feed up with their service and transferred my phone number to another carrier. I had a family plan which was ending in 2012. They charged me exactly the same monthly payment upfront up to rest of contract regardless of I am using their service or not. This is outrages and unfair. I had payment approval for my billing through credit card. They even charged the penalties to my credit card without getting permission from me. I am going to do whatever it take to get my money back.

We have had 5 phones with Rogers for many years.

Rogers has overbilled us every month since last December. Overchargin has have been as high as $200 overbilling. Every month we spend time on the phone explaining, getting the charges reversed, and being promised it won't happen again.

One month ago I talked to a higher level complaint rep. He "guaranteed" it would not happen again, however there was no guarantee beyond his word. I told him I was leaving unless there was a concrete guarantee. He promised that he would put a note on my account that if we were overbilled one more time we would get a $250 credit. He would send me an email and hardcopy letter to confirm the guarantee.

Not surprisingly this was yet another Rogers lie. Nothing appeared. My wife has not been able to bring herself to fight with them any longer, and has not payed the last bill. Their credit dept is now hassling us and threatening to cut off our phones. Yes, we're leaving Rogers.

My mom, my aunt and I all have the exact same plans at the exact same price. They both have call display while I do not. When I called to rectify this (about 20 minutes ago), the manager I spoke to refused to help me and hung up on me when I told him I was displeased with his lack of service! I was never abusive, did not use any foul language at all and simply stated my case very clearly.

Rogers never mention that just by taking my phone to mexico (phone was off ) I was going to be charge $51.00 initial data roaming and $13.32 when the plane stop for 20 min on the USA!!!!!!!!!!!!!!!!! what the heck

Switched my wireless phone plan to a IPad data plan, was told to go into the Fairview Mall Rogers store to pick up a sim card and everything will be ready to go in a few minutes. Free of charge. Went to the store and was told I've to pay $10 for Sim card, don't know about much because they're independent dealer. So I've to call Rogers the 3rd time to have the business relation consultant on the phone to speak to the Roger's rep. When I was told my plan could be activated right away, but then I found out I couldn't access the 3G network due to an error msg kept popping up on my iPad, then I was again transferred to the hardware support department because there's a block on my account. I was on the phone with Rogers for more than an hr already since the wait time was horrible too.
Then the technician said can't program my data plan because the $15 plan won't work on my iPad, then I was getting really pissed and frustrated and told him 3 different Reps offered me the same $15 plan which also ensure it's gonna work, I asked him to let me talk to the Manager.
After ANOTHER 40 min on hold, finally spoke to a Manager Christie and explained THEIR ERROR again. She said there's no much we can do because this is the price plan policy, the only solution she can offer is to upgrade the plan to $20 or cancel my data plan service. At this point, I was literally started to get really mad and told her I ONLY want to pay $15 as I previously agreed upon, if this is your error in offering, you should still find ways to fulfill the offer instead of forcing me with no choice. Then she said, "this is the price plan policy, there's nothing I can do, sometimes we just can't fulfill every customer's request. Stop being UNREASONABLE!" I was totally furious at that point when I heard her saying I'm unreasonable for their mistakes, I said I wanted to talk to her manager, but obviously she said no other manager is available and then finally just gave me a $5 discount on the difference for 3 months to keep my mouth shut because she knows I need the data plan tonight. I've no choice but to accept it, BUT I hate Rogers service so much and I'll cancel my service with Rogers as soon as the contract ends!

I hope people will just stop using Rogers if possible!!!!

This is what happen to me and what i wrote..
hi, i am having problems with your services. i just cancelled my cable and internet with you guys because i got fed-up with you guys ALWAYS MESSING up my cell services. I had a feture that allowed me to make free call past 6pm and that services was taken away from me and i had to pay the extra charges that i got billed. i was told that i never had a plan that gave me from 6pm, but i know i had it because thats one of the reasons that i re-singed. i called the rogers line and i was transfered to a manager and she told me that i HAD to pay more money if i wanted to get my 6pm back. and she was not willing to give it back and i found out because i moved my cell contract got renewed for another 3 yrs. so i cancelled my internet and cable with you guys and the manager that i spoke to was more than WILLING TO LOSE ME AS A COSTUMER. She cancelled my services with out hesitation. i never wanted any special deals i just wanted what i had when i resined my cell but all of that got taken away with no reason. every-time i call i keep getting transfered to different employees. i just want to know why your employees treat paying customers like their business mean nothing to ROGERS. i now go with out cable because of the POOR service that ROGERS provides....i want to know why you guys keep messing up with my contract and services.....

Have Been with Rogers from 2003 - April 2011. I renewed my contract once one 2006, and never again.
Rogers business model, is a bit sneaky. They offer you a phone for a cheap price or free, but in the long run they make a lot of money from this phone, when you sign a contract. It's way better to purchase a cell phone, then if you want to go with rogers (I don't see why), you can go a head without a contract. Once you are on a contract, they abuse your money. So watch out !
Rogers bought Fido to close down their offer for unlimited calling. That plan was called CityFido and was available in big cities for around $65, where you can place and receive calls for unlimited time. This plan allowed Fido to grow slowly but constantly. Roger's didn't like that, and instead of trying to compete and provide a better plan, they bought the company and canceled this plan.

Very bad company with no ethics at all. After I moved to Ottawa, I switched to Wind and never looked back.. Very clean and clear model with no bills. I pay before I talk, a flat rate with unlimited calls in/out.
By the way, for close to a decade Roger's charged it's customers an amount of $6.95 monthly for what they call System access fees, and when asked by their customers, they used to claim this money goes to the government for maintaining the towers. When a serious action was taken against them for this false claim, they stopped this claim but kept the charges. When they started loosing customers, they canceled the charges, and did a marketing campaign around this, that they will give discount with new plans where no connections fees.

Imagine how much money made from this $6.95 over a decade from all these customers, with this little scam.

FUCK YOU ROGERS !!! I paid an $1,100 Bill to have them suspend my account the next day and they refuse to activate my account until they receive the payment.. Worst thing is I paid the account BEFORE THEY CUT THEM OFF!!! .. OH FUCK YOU ROGERS !! I AM DONE WITH YOUR SHIT!! I HOPE THAT ROGERS GOES BANKRUPT and the whole lot of you loose!!!

(20 min later)
... AAGGGGGGGGGGHHHHHHHHHHHHHHHHHHHH FUCKKK YOUUUU ROGERSSSS

I FUCKIN HATE YIOU!!!

I cannot believe the behavior of Rogers. They purchased Fido only to ruin the company. They do not give any good phones to rogers and to make things worst, they are creating a situation where people switch to Fido so they can some day close it down.
they are really great at business but all Canadians should move to another company and let rogers die in hell.

I am a customer of Rogers cell company since 2003. During this time I may have had few late payments, however, I have always paid my bills ( otherwise I wouldn’t have a cell phone with them).
Rogers has the wrothest customer service in caring for their loyal clients. on January 17 2011 I received a massage on my cell that I am behind for my phone bill payment. At the time I check and I realized that I never received my Rogers phone bill for the month of December and therefore I have not pay. I made the payment on line on Jan 20th in 3 days after their 1st massage.. Now the problem is that after a message being left on my cell in Jan 17th, from Jan 17th –Jan 23rd, they have called me 16 times on my cell and 8-10 times on my house phone. I received one call on January 21st at 1:14 am when I was sleeping. On Saturday Jan 22nd I told the lady stop calling I have paid but I still received a call on Sunday when I told her I have already spoken to someone, she was so rude and still would not let me off the phone and I just hang up on her..
I would like to know who gives them the right to call after midnight re. a phone bill? Who gives them the right to harass civilians continuously? What are my legal rights as a consumer? Could I take legal actions for harassment? They call from these 2 numbers 1-800-300-4000 and 1-866-349-4596. When I searched I could not find the subscriber, however, people from these 2 numbers told me they are calling from Rogers. I am very angry and upset with this situation.

I am just waiting for my contract to finish to get rid of this stupid service(Rogers) i have about 8 months more and thats about $440 down the drain never again will i take any of rogers service in my home , and if the call , i will walk in straight to customer service and punch that lady in her face(i wish it was that easy) but rogers sucks, i have 6pm early evening call option being charge twice on my bill and when i call them. they claimed that i ask for it(but i did not say charge me 2x for same option). fookers. thinking about it makes me wish i know the management so i can rearrange their faces.

Well after reading the entire year of frustration against Rogers Customer Service and their false advertisement. I would like to share my newly started love for Rogers as well. After being Rogers customer for 15 years for their all 4 services (cable, internet, home phone and wireless) I decided to divorced them for their false advertisement.

Recently, I upgraded my phone from Blackberry Bold to Torch and enjoyed it for three months until it fell on the road and Just like their advertisement a car ran over it. I called Rogers and told them about the accident...they showed their sympathy and offered me a replacement phone. The rep started reading me about different cheap phones. I asked her about a replacement Torch...just like the TV commercial. She said, unfortunately they don't cover Torch or iPhone!!!!

I told her that then you have a false advertisement and I will cancel the services. They thought I am just saying that to get a new phone, so they didn't do anything. Anyhow, I called BELL and asked them for Torch and Samsung Galaxy S with 3 years plan. Bell offered me both phones for free with better package than Rogers plus lot of goodies. Nehow, I called Rogers back and told them I am calling one last time as I have an offer from BELL but they just used their typical lines, "how sorry they are but they can't do anything" Now the fun begins...I asked them if they need notice time for canceling all the services. They said I need to give them 30 days notice for cable TV and Internet. Since there will be cancellation charges on wireless phones so no need of notice as BELL will inform them. So, I gave them my notice of 30 days and went to Bell and got two new phones. Today I received an email from Rogers with my online bill of $1270.00

I called them to understand the Bill and they told me that I was suppose to give them 30 days notice for Wireless as well. I asked them to play the recording of my conversation on Dec 19 when I called to cancel my services. I specifically asked them if I need to give any notice for Wireless and they said NO as I will be paying penalty for early cancellation. After 40 minutes of argument my line disconnected!!! I called back and this time they transfer me to cancellation department. This time a nicer agent understood my issue that I was charged for 30 days of services plus early cancellation charges...She waived 30 days of charges from both phone and brought my bill down to $1086.00 (approx $500 cancellation per phone).

Now here is another twist. After cancelling my Cable TV and Internet I called Rogers back and told them I have cancelled my services and going with BELL. Is there anything you can do to stop me from going to BELL. They offered me really good package for 2 years which will save $50/month. I took the offer and told BELL not to install their satellite just yet :) Then I told the Rogers agent that I will only be paying Cable TV and Internet Charges from the final Bill as I have no intention of paying wireless cancellation charges. She laughed and told me she totally understand. I asked her to keep my new account separate from old one which she gladly did. Now on my new Rogers Cable TV/Internet Account I have no outstanding amount but on my old account I owe Rogers approx. $1000.00 (after paying previous internet and cable bill).

I told Rogers that I have no intention to pay this Bill as I never sign any contract with Rogers. They said but you agreed on the Phone, I said then send me the copy of the conversation where I said I agreed to be Rogers Customer for 36 months. I know that pulling the recording will cost them more money then what I owe them...so that will never happen. Secondly, I am planning to dispute the charges once it goes for collection. I am not sure if many ppl know about that. You can dispute any charges on your credit report and ask them to take you to the court. 99.99% times they will not go to the court as court need documented evidence while entire business of telecom has no written contracts. 75% contracts are renewed over the phone, that's why they will do their best to keep you...

So, NEVER EVER PAY ANY PENALTY TO ROGERS OR BELL....READ YOUR CONTRACT CAREFULLY ONE MORE TIME.

About 9-10 years ago I called Rogers to cancel my contract and they told me I still have 18 months left in my 36 months of contract. I told them NO...I have paid out the entire contract as I signed a contract for 36 months to pay Rogers $40 a month (36 x 40 = $1440) and my past 18 months bills are over $3000.00 so there is no contract between Rogers and me. If you want to take me to the court then go ahead. They changed their tune and offered me all kind of discounts and of course Free Phones....

SO AGAIN, CHECK THE CONTRACT AND SEE HOW MUCH U HAVE PAID THEM AND MULTIPLE THAT BY NUMBER OF MONTHS. THAT SHOULD GIVE YOU AN IDEA IF YOU ARE AHEAD IN THE GAME OR NOT.

ALSO REMEMBER TO DISPUTE THE CHARGES AS SOON AS THEY APPEAR ON YOUR CREDIT. TANSCANADA AND Aquifax both has their procedures online. Simple procedure, it will take only 10 minutes and save you 6 years of bad credit. Just send them a FAX and they will put dispute on that transaction. The disputed transaction won't effect your credit ratings. I had once collection agency called me for $5K I owe to my commercial landlord. I told them to screw YOU and take me to the court. They put it on my credit which I disputed immediately. Case dragged in the courts for years and eventually I won the case without hiring a lawyer :)

Hope this post will help some very frustrating people

Good Luck!

Rogers sucks. I will never use your services again..F#CK YOU!